Refund policy

Returns, Exchanges & Cancellations

We want you to be happy with your Talusforge purchase. Please review our return and cancellation policies before placing your order.

Returns

Please contact us within 7 days of delivery if you would like to request a return.

Items must be returned in their original, unused condition.
Buyers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Approved returns must be shipped back within 14 days of return approval.
Original shipping charges are non-refundable, except when the return is due to an error on our part.
Refunds will be issued after the returned item has been received and inspected.
Returned items should be packaged securely. Items returned used, altered, improperly packaged, or damaged during return shipping may not qualify for a full refund.

Please do not send an item back without contacting us first. Once your return request is approved, we will provide the return shipping address and instructions.

Cancellations

Orders may be canceled within 48 hours of purchase.

After 48 hours, orders enter our processing and production workflow and can no longer be canceled.

Custom & Personalized Orders

Custom and personalized items are made specifically for you and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Custom or personalized orders may only be canceled within the standard 48-hour cancellation period, provided production has not already begun.